Responsible Gaming

CasinoRush is entertainment first. Every title uses virtual credits with no monetary value. That means players cannot lose or win real funds — but the emotional pull of a good game is still something to respect.

Signs to watch for

Play a little longer than planned now and then? That is part of having fun. But if you notice any of the patterns below, it is worth pausing.

• Playing longer than intended on multiple days in a row.
• Feeling irritated or low when you cannot play.
• Skipping sleep, work, or social plans to keep playing.
• Chasing streaks or feeling pressured by leaderboards.

Habits we encourage

• Set a daily time limit in your account settings.
• Use the session-timer nudge every 30 minutes.
• Invite friends to shared sessions — social play is healthier play.
• Take at least one full day off every week.

Self-exclusion

You can pause your CasinoRush account for 24 hours, 7 days, 30 days, or permanently from account settings. Paused accounts cannot access games or chat until the pause period ends.

Support resources

If gaming ever stops feeling like fun, reach out to one of the following organizations. All offer confidential support, free of charge.

• ConnexOntario — 1-866-531-2600, 24/7 helpline.
• Responsible Gambling Council — educational programs and counselling referrals.
• Gambling Therapy — online chat and peer support in multiple languages.
• Your provincial health line — dial 811 anywhere in Canada for local services.

Talking to us

If you want to discuss a concern about yourself or someone you know, write to [email protected]. Every message is read by a human within one business day and handled in confidence.